Please note that standard FAQ’s information and processing times do not apply during the promotional period. Use the details below for the latest policies during this time. Thank you!

Price Adjustments

Can I get a price adjustment if I bought something at full price before the sale?
 Unfortunately, we’re unable to offer price adjustments on previous purchases.

Shipping Time

How long will it take for my order to ship?
Orders typically ship within 3–4 business days.
Please note: high demand may extend processing times.

Holiday Delivery Cutoffs

When is the last day to order to receive items by December 24?

USPS

• Ground Advantage & First-Class Mail: December 12th
• Priority Mail: December 15th
• Priority Mail Express: December 16th

UPS

• Ground: December 12th
• 2nd Day Air: December 17th
• Next Day Air: December 19th
  

We always recommend ordering early to ensure on-time delivery. These dates are subject to change.

Returns & Order Changes

Can I return items purchased during BFCM?
All Black Friday & Cyber Monday sale items are final sale and not eligible for returns or exchanges.

Can I cancel or change my order after placing it?

Due to short processing times, we’re unable to cancel or make changes once an order is placed. Please double-check your cart before checking out.

I entered the wrong shipping address — what should I do?
Please contact our Customer Support team immediately at customersupport@insomniacshop.com
If your order has not yet been processed, they may be able to update the address before it ships. If they are unable to update it, you will need to contact the carrier to reroute the package. 

Will I get a tracking number?

Yes! You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

Do discount codes work during Black Friday & Cyber Monday?

Black Friday & Cyber Monday discounts are automatically applied. Additional promo codes cannot be stacked unless specifically stated. 

What if my package is lost or delayed?

Once your order ships, delivery timelines are controlled by the carrier. If your package is severely delayed or marked as lost, reach out to our support team for next steps.

Do you ship internationally?

Yes, international shipping is available. Delivery times may vary by location

 Are items added to my cart reserved?

Items in your cart are not reserved until checkout is completed.

Will sold-out items be restocked after Black Friday & Cyber Monday?

Some items may restock, but many Black Friday & Cyber Monday products are limited. We recommend purchasing quickly if you see something you love.

My order arrived damaged — what do I do?

If your order arrives damaged, please contact us with photos within 7 days of delivery so we can help resolve it.